Terms of service

Terms of Service

Last Updated: October 29, 2026

These Terms of Service govern your access to and use of https://www.vaeloren.us and the products and services offered through our online store.

"Vaeloren," "we," "us," and "our" refer to the independent online retail business operating this website. "You" and "your" refer to users and customers of our store.

By visiting our website or placing an order, you agree to these Terms of Service, subject to any mandatory consumer rights under applicable law.

1. Independent Retailer and Third-Party Brands

Vaeloren is an independent online retailer selling cosmetics, makeup, skincare, body care, and other beauty products from third-party brands.

Vaeloren is not the manufacturer or owner of the third-party brands featured in our store. Unless expressly stated otherwise, we are not affiliated with, sponsored by, endorsed by, or acting as the official representative of those brands.

Third-party brand names, trademarks, logos, and product names belong to their respective owners and are used to identify the products offered for sale.

2. Product Information

We make reasonable efforts to present accurate product descriptions, photographs, prices, ingredients, sizes, and other relevant information.

Product packaging, labeling, formulations, and appearance may change over time. Please review the product listing and manufacturer's packaging for the most current ingredients, warnings, and usage instructions.

If a product becomes unavailable or a material listing error is identified, we will take reasonable steps to resolve the issue and provide any remedy required by applicable law.

3. Cosmetics and Personal Care

Cosmetics and personal-care products may not be suitable for every individual.

Please read product labels, ingredient lists, warnings, and instructions before use. If you have known sensitivities or concerns about an ingredient, seek appropriate professional advice before using the product.

Product information on our website is for general informational purposes and is not medical advice. We do not guarantee that a product will produce a particular result or be suitable for every skin type.

Stop using a product if you experience an adverse reaction and seek appropriate professional advice when necessary.

4. Orders and Acceptance

When you place an order, you submit a purchase request through our website. An order confirmation acknowledges receipt but does not necessarily mean that the order has shipped.

We may review or decline an order where reasonably necessary, including in cases of suspected fraud, listing errors, unavailable inventory, or delivery restrictions, subject to applicable law.

If we cannot fulfill an order after payment has been taken, we will notify you and provide an appropriate refund where required.

You are responsible for providing accurate billing, contact, and shipping information.

5. Prices and Payment

Product prices and available payment methods are displayed on our website and during checkout.

Shipping charges and applicable taxes will be displayed as applicable before you complete your purchase.

Payments are processed through the payment methods available at checkout and may be subject to the relevant payment provider's terms.

6. Shipping and Delivery

Orders are generally processed within 1–3 business days. Estimated transit time after dispatch is generally 3–5 business days.

Standard shipping costs $8.00 per eligible order. Eligible orders totaling $50.00 or more may qualify for free standard shipping, subject to the conditions displayed at checkout.

Delivery times are estimates, not guarantees.

Our stated shipping and fulfillment address is:

2229 Seville Ct
Dalworthington Gardens, TX 76013
United States

Full details are available in our Shipping Policy:

https://www.vaeloren.us/policies/shipping-policy

7. Returns, Refunds, and Replacements

Eligible return requests should be submitted within 30 days after delivery by contacting [email protected].

For approved claims involving damaged, defective, or incorrect items, Vaeloren will cover authorized return shipping costs and provide an appropriate resolution.

For eligible change-of-mind returns, the customer is responsible for return shipping costs. Certain opened or unsealed hygiene-sensitive products may be excluded from return where permitted by law.

Approved refunds are generally issued to the original payment method and may take up to 10 business days to process, with additional time potentially required by the payment provider.

Our stated return address is:

2229 Seville Ct
Dalworthington Gardens, TX 76013
United States

Please obtain return authorization before shipping an item.

Full details are available in our Returns & Refunds Policy:

https://www.vaeloren.us/policies/refund-policy

8. Intellectual Property

Vaeloren's original website content, design, and branding are protected by applicable intellectual property laws.

Third-party trademarks, logos, brand names, and product images remain the property of their respective owners or licensors.

Nothing in these Terms transfers ownership of third-party intellectual property to Vaeloren.

9. Acceptable Use

You agree not to use our website for unlawful purposes or in a way that interferes with its security, operation, or availability.

You must not attempt unauthorized access to our systems, submit fraudulent orders, distribute malicious software, or misuse the website to violate the rights of others.

10. Third-Party Services

Our store may use Shopify, payment processors, shipping carriers, and other third-party service providers.

Links to third-party websites may also be provided. Those websites operate independently and may have their own terms and privacy policies.

11. Privacy

Your use of our website is also subject to our Privacy Policy:

https://www.vaeloren.us/policies/privacy-policy

12. Limitation of Liability

Nothing in these Terms excludes or limits liability where prohibited by applicable law, including mandatory consumer protection rights.

To the extent permitted by law, we are not responsible for indirect losses that were not reasonably foreseeable in connection with your use of the website.

This section does not remove any statutory rights or remedies available to you.

13. Governing Law and Consumer Rights

These Terms are subject to applicable law. Mandatory consumer protection laws applicable to your purchase remain unaffected.

If a dispute arises, we encourage you to contact us first so we can try to resolve the matter directly.

14. Changes to These Terms

We may update these Terms of Service to reflect changes to our operations, website, or legal obligations. The latest version will be published on this page with a revised "Last Updated" date.