Contact Us

Thank you for shopping with Vaeloren. We are here to help with questions about products, orders, shipping, returns, and refunds.

Customer Service

Email: [email protected]

For order-related inquiries, please include your order number and a clear description of your question. If you received a damaged, defective, or incorrect product, please include photos of the product and packaging where possible.

We aim to respond to customer inquiries within 1–2 business days.

Business Information

Store Name: Vaeloren

Website: https://www.vaeloren.us

Operating Address:

27 RUE DU GRAND CHEMIN
62136 RICHEBOURG
FRANCE

Shipping and Return Address

Our stated shipping and return address is:

2229 Seville Ct
Dalworthington Gardens, TX 76013
United States

Please contact us before sending a return. We will confirm the applicable return instructions and any required authorization.

Do not send unsolicited returns to an address without first receiving instructions from our customer service team.

Contact for Returns and Refunds

To request a return, refund, or replacement, email [email protected] with your order number, the product involved, and the reason for your request.

Customer Service Email: [email protected]