Shipping policy

Shipping Policy

Last Updated: October 29, 2026

This Shipping Policy explains how Vaeloren processes and ships orders placed through https://www.vaeloren.us.

Vaeloren is an independent online beauty retailer selling cosmetics, makeup, skincare, body care, and other beauty products from third-party brands.

Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and applicable public holidays. Processing includes order review, preparation, and fulfillment arrangements.

Processing may take longer during holidays, promotional periods, or when additional order verification is required. If a significant delay affects your order, we will make reasonable efforts to notify you.

An order confirmation does not necessarily mean that your order has shipped.

Shipping Rates

The following standard shipping rates apply to eligible orders:

Standard Shipping: $8.00 per order.
Free Standard Shipping: Available on eligible orders totaling $50.00 or more before shipping charges, after applicable discounts, and subject to the conditions displayed at checkout.

The applicable shipping rate and available shipping options will be shown at checkout before you complete your purchase.

Estimated Delivery Time

After an order has been processed and dispatched, estimated transit time is generally 3–5 business days.

Estimated delivery time consists of:

Order processing: 1–3 business days.
Transit after dispatch: 3–5 business days.
Estimated total: approximately 4–8 business days after payment confirmation.

These timeframes are estimates and are not guaranteed delivery dates. Actual delivery may vary due to carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control.

Shipping Confirmation and Tracking

When tracking information is available, it will be provided by email or through the order information available from our store.

Tracking updates may take time to appear after a carrier receives a package.

If tracking has not updated for an extended period or your order has not arrived within the expected timeframe, please contact [email protected] with your order number.

Shipping Address

Our stated shipping and fulfillment address is:

2229 Seville Ct
Dalworthington Gardens, TX 76013
United States

Available shipping destinations and methods are determined by the options displayed at checkout.

Please provide a complete and accurate delivery address when placing your order. Contact us as soon as possible if you notice an address error. Address changes cannot be guaranteed once fulfillment or dispatch has begun.

Delivery Issues

If tracking shows that your package has been delivered but you cannot locate it, please check the delivery location, household members, building reception, and carrier instructions before contacting us.

If your order arrives damaged, defective, or incorrect, contact [email protected] with your order number and photos of the issue. We will review your request under our Returns & Refunds Policy.